Frequently Asked Questions
Everything you need to know about shopping with Eicgo
What is the standard shipping time for Eicgo orders?
Standard shipping typically takes 5-8 business days for domestic orders. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
Eicgo accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I ensure I am ordering the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Do you ship internationally?
Yes, Eicgo ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How do I care for my Eicgo garments?
To maintain the quality of your clothing, we recommend following the care instructions on the inner label. Generally, washing in cold water and air drying helps preserve fabric integrity and color.